Frequently Asked Questions

What conditions can I have treated on YoDerm?
YoDerm treats visually diagnosable conditions like acne, rosacea, and male pattern baldness. We also treat thinning lashes, and prescribe medications for anti-aging purposes.

What is a YoDerm consultation?
A YoDerm consultation is your online “visit” with a YoDerm dermatologist. You'll fill out a brief medical profile and upload photos so your dermatologist can accurately diagnose you. Within 24 hours, your dermatologist will create a treatment plan that is tailored specifically to your needs. Your prescription medications will be sent to your local preferred pharmacy, or can be shipped directly to your home. You can complete the entire process from the comfort of your own home, and in as little as 10 minutes. You can message your dermatologist or the YoDerm care team whenever you need - we're here to help every step of the way. You also won't find any hidden charges or fees, and the cost of a consultation is always $59 (similar to a “copay” for an in-person doctor visit). You can get started by clicking here.

Can I order Latisse from YoDerm?
Yes. You can have Latisse sent directly to your home with the completion of a YoDerm consultation.

Can I order Retin-A from YoDerm?
You cannot order Retin-A directly through YoDerm. You can, however, submit a consultation and receive a prescription for Retin-A, which can be filled at your local pharmacy of choice. Click here to learn more about Retin-A.

Can I get a prescription for Accutane from YoDerm?
The dermatologists on YoDerm cannot prescribe Accutane through this online platform safely or legally. Accutane, while being an effective medicine, can cause liver damage, severe birth defects, and a variety of other serious side effects. The government mandates monthly counseling and monthly blood testing to make sure that it is taken safely. Dermatologists reserve the prescription of Accutane to patients whose acne does not otherwise respond to traditional treatments.

My medication is too expensive at the pharmacy/is not covered by my insurance. What can I do?
We want to do everything we can to make your medications affordable. Send us a message on your Patient Dashboard for help with discounts and coupons.

How can I pause or cancel my Latisse subscription?
You have the ability to select the frequency of your Latisse subscription (you can receive shipments monthly or every other month). Additionally, you can pause or cancel your Latisse subscription at any time by messaging our Care Coordinator team a message on your patient dashboard.

How does YoDerm work?
YoDerm is an online visit with a dermatologist. Our service connects you with a U.S. board-certified dermatologist who will use your uploaded photos and provided medical information to create a personalized treatment plan just for you. (This is called your YoDerm consultation). Medication prescribed during your consultation will be sent to a pharmacy of your choice for pick-up at your convenience, or sent directly to your home if you’ve selected one of our subscription services (Latisse or finasteride).

What is a YoDerm consultation?
A YoDerm consultation is your online “visit” with a YoDerm dermatologist. You'll fill out a brief medical profile and upload photos so your dermatologist can accurately diagnose you. Within 24 hours, your dermatologist will create a treatment plan that is tailored specifically to your needs. Your prescription medications will be sent to your local preferred pharmacy, or can be shipped directly to your home. You can complete the entire process from the comfort of your own home, and in as little as 10 minutes. You can message your dermatologist or the YoDerm care team whenever you need - we're here to help every step of the way. You also won't find any hidden charges or fees, and the cost of a consultation is always $59 (similar to a “copay” for an in-person doctor visit). You can get started by clicking here.

What conditions can I have treated on YoDerm?
YoDerm focuses on treating visually diagnosable conditions like acne, rosacea, and male pattern baldness. We also treat thinning lashes, and prescribe medications for anti-aging purposes such as wrinkles.

What is my YoDerm Care Team?
Your YoDerm Care Team consists of your dermatologist and care coordinators who are available to answer any questions you have and find you the best possible prices for your medications.

What is a YoDerm consultation?
A YoDerm consultation is your online “visit” with a YoDerm dermatologist. You'll fill out a brief medical profile and upload photos so your dermatologist can accurately diagnose you. Within 24 hours, your dermatologist will create a treatment plan that is tailored specifically to your needs. Your prescription medications will be sent to your local preferred pharmacy, or can be shipped directly to your home. You can complete the entire process from the comfort of your own home, and in as little as 10 minutes. You can message your dermatologist or the YoDerm care team whenever you need - we're here to help every step of the way. You also won't find any hidden charges or fees, and the cost of a consultation is always $59 (similar to a “copay” for an in-person doctor visit). You can get started by clicking here.

What do I get with my consultation?
Once you submit a consultation, you will be taken to your 'Patient Dashboard.' Here you will find:

• Your medication(s) that have been prescribed/recommended by your dermatologist.
• Detailed instructions on how maximize your medication's effectiveness and avoid side effects.
• Direct messaging with your doctor in case you have any questions about your treatment plan.

What happens after I submit a consultation on YoDerm?
After submitting your consultation, a board-certified dermatologist will examine your photos and medical information to create a customized treatment plan specifically for your skin type and condition. Any prescriptions included in your treatment plan will be electronically sent to your preferred pharmacy, which you can pick up at your earliest convenience. Latisse and finasteride will be delivered directly to your home. Our dermatologists typically complete your consultation within 24 hours. The YoDerm Care Team (your dermatologist and the YoDerm Care Coordinators) will always be available to you, for any questions you may have over the course of your treatment.

I heard an online dermatology consultation is BETTER than an office visit. Is that true?
We’re confident that is the case. Not only do you skip the trip to the office, but we provide you with resources that you don’t get at a brick-and-mortar office:

• You receive a detailed treatment plan explaining when and how to apply your medication(s)
• You’re able to directly message your dermatologist and the YoDerm Care Team with any questions you have
• In every consultation you upload photos, so you’re able to track your progress over time

Who is performing my consultation?
All of the doctors on YoDerm are board-certified dermatologists. Your dermatologist will have an active medical license for the state you reside in. Click here for more information about our physicians.

If I have questions after my consultation, can I contact my doctor?
Yes. Once you've logged in, you can directly and securely message your doctor about your treatment plan or your condition. Click here to go to your patient dashboard to message your doctor.

How do I submit a follow-up consultation?
To submit a follow-up consultation, there is no need to create a new account. Simply login to your dashboard and click on “Start Followup Consultation”. Upload new photos of your skin and answer a few questions about your experiences with the medications you have been using. Your dermatologist will perform a new examination, and either refill your prescription or create a new treatment plan if they decide that you would benefit from a new medication. A follow-up costs $59, which is the same as the initial consultation.

What device can I use to take my pictures?
A modern smartphone, webcam, or digital camera is all you need.

Why do I need to upload photos during my consultation?
In order for our dermatologists to visually assess and diagnose skin conditions, we require that you upload photos. Photos are also a medical requirement for the online prescription eyelash treatment, Latisse, in order to assure proper treatment and use.

What is a follow-up consultation? When is it?
Your dermatologist will need updated photos and feedback on the medications you used, in order to evaluate your progress and prescribe you more medications after you run out. The amount of time between consultations will vary based on the type and amount of medications you are prescribed, but you can typically expect to perform a follow-up consultation 2 to 4 months after your initial consultation.

How often will I submit a follow-up?
Your follow-up consultation is timed with how much medication your doctor gives you. For example, if you are prescribed a medication with 3 months worth of refills, your recommended follow-up date will be 3 months after the prescription is sent. In general, you can expect your follow-up consultations to be less frequent as you progress with your treatment and if your medications prescribed are not changing.

Will I continue on the same treatment plan after my follow-up?
The follow-up consultation allows your dermatologist to see how you are progressing with your treatment plan. If you are improving and have little irritation, your dermatologist will most likely prescribe you the same medication with additional refills. This way you can wait longer before you submit your next follow-up.

If you are not improving or are experiencing side effects (i.e. irritation), your doctor will adjust your treatment plan to your needs. Whenever your physician prescribes a new medication, you should expect to follow-up in 2-4 months.

What’s the price of a follow-up consultation?
It costs $59 for a follow-up consultation.

How is a YoDerm consultation so affordable?
The short answer is that we save our doctors a significant amount of money and pass the savings onto you, the patient. Dermatology practices are expensive to maintain and time-consuming to manage. By performing the consultation entirely online, the doctor doesn't pay office rent, assistant salaries, or any other overhead. The doctors get to focus on what's important: treating patients. YoDerm saves the doctor time and money, which in turn saves you time and money.

Does YoDerm accept insurance?
YoDerm does not accept insurance for your consultation. However, if you use a health savings account (HSA), an online consultation may qualify as a deductible health expense. Check with your insurance provider to be sure. The medications prescribed in your treatment plan, however, may be covered by your insurance.

Is my medication covered by insurance?
Medications for the treatment of acne are frequently covered by insurance. However, we recommend checking with your pharmacy or insurance company to see if your medications are covered before you pick up your prescription medications from the pharmacy. If they are not covered, please reach out to your YoDerm Care Coordinators! They can submit a prior authorization (a request to your insurance to obtain coverage) or discuss other affordable treatment options.

Why is my prescription on hold? What is a Prior Authorization (PA)?
Your prescription may be placed on hold because it is not in stock at the pharmacy, or if your insurance plan doesn’t cover that specific medication. A Prior Authorization is a request that your doctor’s office can send to your insurance plan to ask them to cover a certain medication. It typically takes 3-5 business days for your insurance to respond with a decision. If appropriate, YoDerm's Care Coordinators will submit one to your insurance provider and notify you with the response.

My medication is too expensive at the pharmacy/is not covered by my insurance. What can I do?
Making sure you can get the medications in your treatment plan at an affordable price is extremely important to us. Send us a message on your Patient Dashboard, and a YoDerm Care Coordinator will provide help in the form of medication coupons or your dermatologist may be able to prescribe alternate medications that are more affordable.

Am I guaranteed a prescription medication with my consultation?
Your doctor will examine your pictures and medical information to create a treatment plan that is appropriate for you. Prescriptions are typically required for treating acne, but some cases of very mild acne may be treated with over-the-counter products. Your doctor will also take your preferences into account when creating your treatment plan. Some conditions are not suitable for treatment on our online platform. If your dermatologist believes you would be better suited to visit an in-person physician, YoDerm will process a full refund for you.

If I am prescribed a medication, what prescription will I get?
It depends on your preferences and what your doctor determines to be most effective for your skin-type and severity. Treatment plans can include topical (creams, gels, etc.) or oral medications like pills or tablets. You can always let your doctor know about any medications that you are interested in trying or want to avoid. Your dermatologist will work with you to find the treatment plan that works best for you. Two medications that are not prescribed on YoDerm are Accutane and birth control.

What if there are side effects, can I get a different prescription for free?
Side effects generally occur within the first couple weeks of starting a new medication. If this is the case, you can message your doctor to let them know. If the medication's side effects are too irritating for continued use, your dermatologist will prescribe you an alternate medication free of charge.

How long will my prescription last?
Your first prescription will typically last between two and four months. Your medication refills may be limited in the beginning of your treatment so that your dermatologist can ensure that you're on the best treatment and not experiencing side effects. As your condition becomes more manageable, your dermatologist will typically increase the number of refills you are given with each prescription.

What happens when my prescription runs out?
With each consultation, your dermatologist will give you as many prescription refills as they feel comfortable with. When you running out of your medication and do not have any additional refills, it’s time to submit a follow-up consultation. Simply login to your dashboard and click on “Start Followup Consultation”. What’s a follow-up consultation?

How should I dispose of my unused medications?
The FDA and White House Office of National Drug Control Policy developed federal guidelines which you can find summarized here.

If I already have a prescription for a medication, can I get it filled through YoDerm?
Unfortunately YoDerm is not a pharmacy, and therefore cannot fill any pre-existing prescriptions. If you submit a consultation, however, our doctors would be more than happy to evaluate you and write you a new prescription which can be filled at your local preferred pharmacy.

I already know which medication works for me. Can a YoDerm dermatologist write me a prescription for this medication(s)?
Absolutely! During your consultation, be sure to let your dermatologist know what medications you have tried with success in the past. If your dermatologist believes the medication is still appropriate for you, they will write you a prescription for it.

If I am under 18, can I use YoDerm?
Patients must be at least 13 years old to use YoDerm. For teens under 18, your parent or legal guardian must give you permission with an e-signature to consent to treatment.

Can I get a consultation on YoDerm for other skin conditions besides acne?
Yes! YoDerm dermatologists can also treat other visually diagnosable conditions such as rosacea, male pattern baldness, eyelash thinning, and fine lines and wrinkles.

Can I use YoDerm if I live outside/am traveling outside of the United States?
Unfortunately, YoDerm is currently only available for people residing in the United States.

In what states is YoDerm available?
YoDerm is available in Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Washington, Wisconsin, and West Virginia.

This service is legal in the states listed above but may not be legal in other states. As such, the service is only offered to residents of the states listed and only uses licensed physicians from those states to prescribe medication through the telemedicine resources offered on the YoDerm website.

Patients should be advised that, as a board approved telemedicine practice, YoDerm does not prescribe medication pursuant to a standard patient-prescriber relationship, which requires the following to have been established: a) The patient has a legitimate medical complaint; b) A face-to-face physical examination adequate to establish the legitimacy of the medical complaint has been performed by the prescribing practitioner; and c) A logical connection exists between the medical complaint, the medical history, and the physical examination and the drug prescribed.

Can I get a prescription for Accutane from YoDerm?
The dermatologists on YoDerm cannot prescribe Accutane through this online platform safely or legally. Accutane, while being an effective medicine, can cause liver damage, severe birth defects, and a variety of other serious side effects. The government mandates monthly counseling and monthly blood testing to make sure that it is taken safely. Dermatologists reserve the prescription of Accutane to patients whose acne does not otherwise respond to traditional treatments.

What is Latisse?
Latisse is the only FDA-approved treatment for inadequate or not enough lashes. When used consistently, users begin to notice longer, fuller, darker lashes at 4 weeks, with full results at 16 weeks. Click here to learn more about Latisse.

Are there any side effects associated with Latisse?
The most common side effects of Latisse (bimatoprost ophthalmic topical solution) are mild eye discomfort, dry or watery eyes, or mild eye redness or puffy eyelids. These side effects were found in approximately 4% of clinical trial patients. Other, less common side effects are also possible. Read more here for a more complete list of side effects and product information.

Is this real Latisse?
Yes. Your doctor will prescribe brand-name Latisse (bimatoprost solution 0.03%) made by Allergan, which will be delivered to your door.

Where will my prescription be filled if I order Latisse through YoDerm?
Orders placed through YoDerm are fulfilled by PostMeds Pharmacy, located at 3121 Diablo Ave. Hayward, CA 94545.

I do not want Latisse shipped automatically every month. What other options do I have?
You have the option to choose the frequency of your Latisse shipments, you can get it shipped monthly or every other month. You can also pause your subscription at any time for up to 3 months. If for any reason Latisse is not working out for you, you're also able to cancel your subscription at any time.

What is your refund or return policy for Latisse?
Unfortunately we cannot accept any returns once your Latisse prescription medication has been shipped due to FDA policy. We're happy to cancel or pause an upcoming shipment, but we require at least 48 hours notice before your scheduled shipment date. You can view your next shipment date in your patient dashboard.

Is it okay to use my own brushes with Latisse?
Latisse should only be applied with the provided applicators that are discarded after each use. Using your own applicator or brush could result in contamination or serious infections.

Why do I have to submit photos of my lashes in order to get Latisse?
In order to safely and legally prescribe Latisse to patients, our dermatologists need to view a photo of your eyelash area.

I hear Latisse can turn my eyes brown! Is this true?
Iris pigmentation increase has been noted in some instances of Latisse use. Getting Latisse solution in the eye increases this risk. It is important to apply Latisse properly on the upper lash line (never on the lower lash line), and to wipe away excess solution.

I would like to purchase a 5ml bottle of Latisse instead of a 3ml bottle.
Unfortunately, at this time we only carry 3ml bottles of Latisse. Please check back in the future, as this may change.

Why should I buy Latisse when I could buy other eyelash products online without a prescription?
Prescription Latisse has been tested for safety and efficacy in several reputable studies. It is important to use this treatment under doctor supervision in order to monitor potential side effects, and to ensure proper application.

I can buy Latisse online without a prescription. Why should I purchase it through YoDerm?
Latisse is a prescription-only treatment. We recommend using caution when purchasing products online that are not regulated and could potentially cause you harm. Acquiring Latisse through YoDerm is the best possible solution because it is convenient, safe, and under the supervision of a licensed medical professional.

How do I know this Latisse is authentic?
Our Latisse is ordered directly from the manufacturer, Allergan. Each box has a lot number and expiration date for proof of authenticity. They each also have a tamper-proof seal to ensure that your medication has not been tampered with.

What is Tretinoin Formula™?
Tretinoin Formula™ is a prescription-strength compounded cream, containing 0.05% tretinoin and 4% niacinamide. Tretinoin Formula™ works by clearing pores and increasing skin cell turnover to reduce fine lines, discoloration, or rough skin caused by sun damage. Check out more information about Tretinoin Formula™ here.

How can I order Tretinoin Formula™?
Tretinoin Formula™ is a prescription-only treatment. Complete an online consultation to get your prescription from a YoDerm dermatologist. You can learn more or get started here.

Where will my prescription be filled if I order Tretinoin Formula™?
Your order will be fulfilled by ITC Compounding Pharmacy, located at 651 Topeka Way #600, Castle Rock, CO 80109.

Why would my doctor recommend Tretinoin Formula™ instead of Retin-A or generic tretinoin?
Tretinoin Formula™ contains a proprietary blend of tretinoin and niacinamide, precisely formulated for anti-aging. This combination in a rich cream is designed to increase the tolerability and effectiveness of traditional tretinoin used on its own.

How does Tretinoin Formula™ compare to over-the-counter retinols?
Over-the-counter retinols only have trace amounts of retinol compared to the retinoid concentration in prescription-strength Tretinoin Formula™. The increased potency promotes faster skin cell turnover and thickens the skin.

What ingredients are in Tretinoin Formula™?
Tretinoin Formula™ was developed by a YoDerm dermatologist and uses specific ingredients to minimize dryness, irritation, clogged pores and acne breakouts.

The full list of ingredients contains:
Active: Tretinoin (0.05%), Niacinamide (4%)
Inactive: C12-15 Alkyl Benzoate, Caprilic / Capric Triglycerides, Cetyl Alcohol, Ethylhexylglycerin, Glycerin USP, Glyceryl Stearate, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl, Taurate Copolymer, Olive Oil, Oleic Acid, PEG 100 Stearate, Phenoxyethanol, Polymethylsiloxane, Purified Water, Stearic Acid, Trolamine NF, Vitamin E

My shipment has not yet arrived in the mail, where is it?
If you are expecting a shipment of Latisse or finasteride, first verify that you have completed your YoDerm consultation in it’s entirety (including photo uploads) by visiting your patient dashboard. From there if you are still experiencing problems, you can directly message the YoDerm Care Team from your dashboard.

When can I expect my shipment to arrive?
Once your YoDerm consultation is complete, your dermatologist will authorize a prescription for Latisse or finasteride within 24 hours, immediately after which we can then prepare your Latisse or finasteride medication for delivery. Through USPS, it typically takes 3-5 business days for the shipment to reach your home.

What shipping method does YoDerm use?
YoDerm ships all packages USPS First Class which includes shipment tracking. If you have misplaced your tracking information, you can access it directly from your patient dashboard. If you have further questions, you can directly message the YoDerm Care Team through your dashboard, or alternatively can email care@apostrophe.com.

Will I be charged for shipping?
Nope! YoDerm does not charge you for any shipping costs. We will send you a tracking number as soon as it’s sent.

How can I apply to work at YoDerm?
Great question! Send a resume and cover letter to admin@yoderm.com.

I am a lifestyle/beauty blogger or an influencer interested in partnering with YoDerm. Who should I talk to?
We would love to see if you are a good fit! Please send a message to Pia in Digital Marketing at pia@yoderm.com.